Betti Casino Disputes

How to Raise a Complaint with Betti

We ask every player to raise a complaint first through live chat or email, the two support channels available at Betti. Correspondence with us is handled in English, the binding language for all agreements between Betti and our players, so a complaint written in another language may take longer to review. When you write in, include your registered username, the date the issue occurred, and a clear description of the problem — whether it concerns a bonus calculation, a rejected withdrawal, or trouble signing in to your account.

Our support team checks each case against the relevant terms before responding, and most complaints are answered directly through the same channel you used to raise them. Keep any reference number from live chat, since it helps us find your conversation quickly if you need to follow up.

Data Protection Complaints

If your complaint concerns how we handle personal data, email our support address with 'DPO' in the subject line. Our data protection officer handles these queries directly, covering the GDPR rights set out in our policies.

What Happens After You Submit a Complaint

Once we receive your complaint through live chat or email, here is the path it follows toward resolution.

1. Our support team logs the complaint against your account and reviews it under Betti's English-language terms and conditions.
2. Complaints about a deposit, withdrawal or bonus calculation are checked against your payment method and processing times, and against our standard limits of €2,000 per day, €6,000 per week and €15,000 per month.
3. Complaints tied to deposit limits, time-outs or self-exclusion are checked against the settings shown under your account limits, since decreases apply immediately but increases need a 24-hour cool-down.
4. If the issue cannot be resolved internally, the final step is escalation to Curaçao eGaming, the external body named in our licensing terms.
5. We confirm the outcome of your complaint through the same channel — live chat or email — that you used to raise it.

Escalating a Dispute Beyond Betti

Betti is operated by Sefiarray B.V., registration number 155219, registered at Fransche Bloemweg 4, Willemstad, Curaçao, and licensed under Curaçao licence OGL/2024/842/0350. If our support team cannot settle a complaint to your satisfaction through live chat or email, the next step is to take the matter to Curaçao eGaming, the body named in our licensing terms for unresolved disputes.

Any escalation is conducted under the laws of Curaçao, and both Betti and the player accept the exclusive jurisdiction of the Curaçao courts for disputes that reach that stage. This applies to disputes over bonus terms, payment processing or any other area covered by our terms and conditions, since Curaçao law governs the relationship between Betti and its players from registration onward.

Because Sefiarray B.V. runs other brands besides Betti, accounts, deposit limits and self-exclusion settings are managed per brand and do not carry across between them. A complaint or an escalation you raise with us therefore applies only to your Betti account, separate from any sister site you may also hold an account with.