Betti Casino Contact
Betti Casino answers player questions through live chat and email, backed by operator Sefiarray B.V., registered in Willemstad, Curaçao under licence OGL/2024/842/0350. Reach our team directly for account, verification or complaint queries.
Contact SupportBetti Casino Contact Details
We operate Betti under Sefiarray B.V., a company registered in Willemstad, Curaçao, and licensed under Curaçao licence number OGL/2024/842/0350. The details below set out how we are registered and how to reach our support team directly.
| Item | Detail |
|---|---|
| Live chat | Available from inside your account for real-time help |
| Email support | Written support, including verification and payment questions |
| Operator | Sefiarray B.V. |
| Registered office | Fransche Bloemweg 4, Willemstad, Curaçao |
| Registration number | 155219 |
| Licence | OGL/2024/842/0350 |
These are the only two support channels we currently offer, so any question about your account, a deposit or a document upload should go through live chat first, with email as the written follow-up.
Getting in Touch with the Betti Team
We handle player questions through two channels: live chat and email. Live chat sits inside your account area and is the fastest way to ask about a pending deposit, a stuck verification step, or a question that comes up while completing the registration form. Email support covers the same ground in writing, which is useful when you need to attach a document or keep a written record of the conversation.
If you share a computer with another household member, we ask that you contact us before opening a second account, since our rules allow one name, one account and one IP address per player. Sefiarray B.V., registered in Willemstad, Curaçao under number 155219, operates Betti under Curaçao licence OGL/2024/842/0350, and any agreement with us is governed by the laws of Curaçao, with Curaçao courts holding exclusive jurisdiction.
Complaints and Data Requests
Our data protection officer can be reached at the same support email address by marking the subject line "DPO" — this is the route for questions about how your personal data is stored or used. If a complaint about your account is not resolved through live chat or email, it can be escalated to Curaçao eGaming. Questions about signing back into a locked account are best raised alongside a password reset request so our team can verify you quickly.
What Each Contact Channel Is For
Each channel we offer covers a specific type of question, so picking the right one gets you an answer faster.
- Live chat – best for time-sensitive issues such as a deposit that has not appeared or a problem with signing into your account.
- Email – suited to attaching verification documents such as an ID card, driver's licence, passport or a utility bill no older than three months.
- DPO requests – sent to the support email address with "DPO" in the subject line, for questions about your personal data.
- Responsible gambling queries – contact us to set a Time Out of 1 day, 1 week or 1 month, or to review the limits on your account.
- Complaint escalation – unresolved disputes can be taken to Curaçao eGaming once our own support channels have been used.
- Shared-device accounts – contact support first if more than one person in your household plays from the same computer, since only one account per name and IP address is allowed.